Job Description - General Manager - Staffr

Your Job Title is: General Manager
Your Team Leader is: Bree Yardley, General Manager

Your Team Consists of:
General Manager
Business Development Manager
Recruitment Officer(s)
Marketing Consultant (External)

Your direct reports are: Business Development Manager & Recruitment Officers

A description of your job is:
To identify and pursue opportunities to build strategic and commercial relationships and partnerships;
To drive the strategic objectives of the business;
To promote the Staffr brand and service to the wider business community;
To develop key personnel in the sales and recruitment parts of the business;
To create and maintain a best practice work environment;
To meet KPI’s and sales targets.

Your duties will be:

• Managing people into high-performance teams.
• Working with key personnel to achieve KPI’s and sales targets.
• Recruitment process management.
• Creating relationships with stakeholders.
• Analysing results and creating business plans to fuel growth.

• Analysing and reporting on financial results to owner.
• Creating and developing sales, recruitment and HR services processes.
• Creating and developing marketing materials, white papers, website content and high-level HR documentation.
• Creating and developing pricing structures and models.
• Always act in accord with Staffr’s purpose and values.

Your required skills are:
• People-management.
• Sales skills.
• Financial management, basic to intermediate accounting.
• High level human resources knowledge.

• CRM management.
• Operational excellence.
• Analysis.
• Administration.

You should be:
• Hungry for the sale.
• Tenacious.
• High energy.
• Driven to succeed.
• Positive.

• Able to juggle multiple things.
• Able to perform under pressure.
• A great communicator.
• An empathetic listener.
• Excited to be leading a high performing team.

Approved: Bree Yardley

Date: 10 April 2023

Version: 1 2023

COMPETENCIES for BUSINESS DEVELOPMENT MANAGER

	Some Ability	Competent	Confident	Highly Proficient
Provides instruction on Staffr’s apps and programs. This applies to ClickUp, JobAdder, ContentStudio, Canva, Xero as required for each team member.	Can document processes to use apps and programs.	Can train new team members in use of all apps and programs.	Technical lead on all apps and programs, all processes documented.	Analysis of existing apps and programs for effectiveness and efficacy; analysis of alternatives.
Continuous Improvement on Staffr’s processes This applies to sales, recruiting and HR processes, documents and scripts.	Analysis of effectiveness of existing processes and scripts.	Ongoing program of review of processes and documents.	Review and analysis includes seeking out best practice and new innovations.	Comprehensive program of review and analysis to ensure best practice is always followed.
Champions Staffr’s purpose and values Makes sure that everything done at Staffr by all team members is in accord with purpose and values.	Trains team members in using Staffr’s purpose and values in their day to day work.	Ensures all daily work is done based on Staffr’s purpose and values.	Ensures purpose and values are taken into account in any decision making.	Oversees all team members using purpose and values in their day to day work.
Displays strong written communication skills Takes the lead in producing written documents that display advanced communication skills.	Is confident writing complex procedures and policies. Uses plain English principles.	Can distil complex technical information into practical, legible documents for internal use.	Can distil complex technical information into practical, plain English documents for public consumption.	Can write technical documents at tertiary academic level.
Displays strong verbal communication skills We deal daily with leads, clients, candidates, references and each other. All of our verbal communication	Able to convey instructions to other team members.	Able to convey instructions in such a way that ensures compliance, able to speak with c-suite stakeholders.	Able to negotiate with c-suite stakeholders and present to tertiary level audience.	Able to speak persuasively in front of a crowd or a camera
Leads team discussions We promote a strong team dynamic, which involves everyone in discussion and decision making.	Encourages all team members to participate in discussions.	Provides instruction so all team members can participate in discussions.	Provides instruction to future leaders on encouraging participation in group discussions.	Directs team discussions from arms length.
Prepares well for each call Each call is potentially a client. So we treat them with the greatest of care.	Uses previous notes in next conversation.	Uses previous notes to provoke questions/comments in the next conversation.	Uses conversational mastery techniques up to face-to-face conversation.	Uses conversational mastery techniques in delivering presentations before a group or in front of a camera.
Closes Sales Uses effective sales techniques to close sales, such as assumptive question, sense of urgency, summarising, opportunity cost, selling ownership.	Does not yet meet KPI but makes sales.	Meets required KPI	Exceeds KPI by 10% or more	Exceeds KPI by 25% or more
Performs effective document management This is about making sure all documents are up-to-date and correct.	Notes when documents that are accessed are incorrect or out of date.	Ensures documents that are accessed are current and legible and organises for updates when they are not.	Ensures key documents are reviewed regularly.	All documents are included in a rostered and scheduled review process that is followed.
Performs effective cold calls (number) This is about how many calls you can make in a period and is based on KPI’s.	Does not yet meet KPI, can make calls from a script.	Meets required KPI – follows script outline.	Exceeds KPI by 10% or more.	Exceeds KPI by 25% or more.
Performs effective cold calls (conversions) This is about how many prospects you can covert to leads, and leads into clients and is based on KPI’s.	Does not yet meet KPI, converts prospects to leads.	Meets required KPI – converts prospects to leads, has some success in converting leds to clients.e.	Exceeds KPI by 10% or more, consistently converts leads to clients.	Exceeds KPI by 25% or more, has success in converting cold calls to clients.
Demonstrates excellence in customer service Excllence in customer service can be measured by your listening skills, confirming your understanding of your customer’s needs, thanking the customer and promoting a positive, helpful and friendly environment.	Good relationships developed with all stakeholders; appropriate customer service skills used.	Proactive assistance given to clients and candidates; strong relationships developed with all stakeholders; appropriate customer service skills used at a high level.	Proactive and individualised assistance given to stakeholders; feedback requested and acted upon.	Surprise and delight stakeholders with a view to creating brand advocacy.
Shows attention to detail Attention to detail is being able to accomplish all tasks while demonstrating a thorough concern for all the areas involved, no matter how small.	Several errors still apparent	Only minor errors in tasks	Minor errors in highly detailed tasks.	No errors in highly detailed tasks.
Team Member development undertaken To achieve high level results with a team, leaders need to be able to work with individuals to achieve what they are capable of.	Adhoc discussion of team member development.	Scheduled development meetings for individuals held and acted upon.	Proactive suggestion of development opportunities for individuals based on information gained from development meetings.	Advocacy for individuals to receive high-level development opportunities.
High-level negotiation skills Mastery of negotiation is a key leadership skill.	Negotiation skills used in day-to-day situations.	High-level negotiation skills used in conversations with clients, candidates and team members, and day-to-day situations.	Train potential leaders in negotiation skills and tactics.	High-level negotiation tactics used in critical business situations.
Leads teamwork Active team engagement leads to high performing teams.	Creates situations for the team to engage, to encourage group performance on team goals.	Utilises team management strategies to deliver high-performance in teams.	Drives team performance by using high-level leadership and team management tactics.	Leads team at arms length, allows team to manage itself.
Performs deep analysis of results Analysis is necessary to meet our value of “Research, Learn, Optimise, Innovate” – effective analysis means can optimise well.	General and overall analysis skills	Can perform effective analysis on large amounts of data.	Can perform effective analysis on large amounts of data with multiple variables (using software).	Can perform effective statistical and financial analysis on large amounts of data with multiple variables, correcting for anomalies.
Champions Lifelong Learning One of our core values is “We are curious” – closely related to that is lifelong learning, or the belief that learning never stops during a person’s lifetime.	Is engaged in learning.	Is engaged in learning and encourages others to do so as well.	Is engaged in formal study and encourages others to do so as well.	Is engaged in formal study and actively seeks out learning opportunities tailored to individuals.
Engages in innovation Innovation means we always look for the best way to do things, that we talk about new ideas and that we test things and fail fast.	Educates team members in how to innovate.	Shows practical application of innovation techniques.	Provides opportunities for team members to innovate.	Creates an innovation framework and ties team member’s positions to specific outcomes.