Job Description - Recruitment Officer - Staffr

Your Job Title is: Recruitment Officer
Your Team Leader is: Bree Yardley, General Manager

Your Team Consists of:
General Manager
Business Development Manager
Recruitment Officer(s)
Marketing Consultant (External)

Your direct reports are: None

A description of your job is:
To recruit the appropriate employees for our clients using the Staffr systems and processes.
To promote the Staffr brand and service to the wider business community.
To assist with administrative, sales, marketing and operational matters where necessary.
To meet and exceed core competencies and KPI’s.

Your duties will be:
• High level liaison with clients.
• Creating records and documents according to developed procedures.
• Refining and documenting recruitment procedures.
• Holding phone interviews with candidates.
• Conducting reference checks on candidates.
• Presenting candidates to clients in accord with Staffr protocols.
• Ensuring client satisfaction with process and outcomes.

• Analysing and documenting results for trends and improvements.
• Engaging in onselling process for ‘spare’ candidates.
• Assisting with marketing, administrative and operational matters where necessary.
• Maximising profitability of your role.
• Always act in accord with Staffr’s purpose and values.

Your required skills are:
• Candidate management
• Client relationships
• CRM management
• Record-keeping

• Analysis
• Operating within a high-performing team.
• Learning
• Administration

You should be:
• Enthusiastic.
• Empathetic, with life experience.
• Positive.
• Able to juggle multiple things.

• Able to perform under pressure.
• A great communicator.
• Intuitive.
• Excited to be part of a high performing team

Approved: Bree Yardley

Date: 17 March 2023

Version: 1 2023

COMPETENCIES for RECRUITMENT OFFICER

	Some Ability	Competent	Confident	Highly Proficient
Uses Staffr apps and programs effectively This applies to ClickUp, JobAdder, ContentStudio, Canva as required in the team member’s position	Needs regular supervision, makes a significant number of errors, basic user	Only needs minor supervision, makes a few errors, medium user	Makes very few errors, advanced user	Suggests new uses for existing programs, suggests better options for use, or other apps and programs.
Understands and applies Staffr recruitment processes This applies to recruitment processes, documents and scripts.	Frequent reference to notes and scripts	Infrequent reference to notes and scripts	Can easily use information from different notes and scripts in a conversation	Can analyse processes and scripts and suggest changes to improve results.
Understands and references Staffr’s purpose and values Since these are the things that underpin our whole existence, we need to know them.	Can remember the purpose and values.	Can explain Staffr’s purpose and values in detail.	Can apply the purpose and values in various scenarios.	Uses references to the purpose and values in all workplace transactions.
Displays strong written communication skills All written communications (both handwritten and online) are clear, fit for purpose and display a good grasp of grammar conventions.	Documents intended for internal use are legible and fit for purpose.	All internal and external written works are legible and fit for purpose.	Can write processes and procedure documents.	Is confident in writing complex procedures and policies. Uses the simplest language possible.
Displays strong verbal communication skills We deal daily with leads, clients, candidates, references and each other. All of our verbal communication	Able to convey ideas to other team members.	Able to present a position and defend it with other team members.	Able to speak effectively to clients and candidates as well as other staff members.	Able to speak persuasively in front of a crowd or a camera
Is involved in team discussions We promote a strong team dynamic, which involves everyone in discussion and decision making.	Is present and will comment without prompting	Makes opinions known about existing ideas	Produces ideas	Leads team discussions
Prepares well for each call Each call is potentially a client. So we treat them with the greatest of care.	Usually reads all notes prior to call.	Reads all notes prior to call	Uses previous notes in next conversation	Uses previous notes to provoke questions/comments in the next conversation
Closes Sales Uses effective sales techniques to close sales, such as assumptive question, sense of urgency, summarising, opportunity cost, selling ownership.	Does not yet meet KPI but makes sales.	Meets required KPI	Exceeds KPI by 10% or more	Exceeds KPI by 25% or more
Performs effective candidate process management This is about meeting KPI’s around candidate process – such as days to contact, days to forward to client, all records kept up-to-date and correct.	Does not yet meet KPI’s, few notes are taken. Direction given in regard to what should be put into notes.	Meets required KPI – takes good notes, refers to supervisor from time to time.	Exceeds KPI by 10% or more, most notes are well presented and understandable.	Exceeds KPI by 25% or more – All notes are well presented and understandable. All relevant data is included.
Performs effective client process management This is about making sure the client’s records up-to-date and correct. Also about making sure a client is in the right sales category and that they are forwarded to recruitment as necessary.	Few notes are taken. Categorising of client records is supervised. Direction given regarding what to include in notes.	More notes are taken of a better quality. Client records are usually categorised correctly, however the team member still refers to their supervisor from time to time.	Most notes are well presented and understandable. Most client records are categorised correctly.	All notes are well presented and understandable. All client records are categorised correctly.
Performs effective cold calls for secondary sales (conversions) This is about how many prospects you can convert to leads, and leads into clients and is based on KPI’s	Does not yet meet KPI, converts prospects to leads.	Meets required KPI – converts prospects to leads, has some success in converting leads to clients.	Exceeds KPI by 10% or more, consistently converts leads to clients.	Exceeds KPI by 25% or more Has success converting cold calls into clients.
Displays excellence in customer service Excllence in customer service can be measured by your listening skills, confirming your understanding of your customer’s needs, thanking the customer and promoting a positive, helpful and friendly environment.	Displays some customer service skills	Displays an acceptable level of customer service skills.	Good relationships developed with clients and candidates; appropriate customer service skills used	Proactive assistance given to clients and candidates; strong relationships developed with clients and candidates; appropriate customer service skills used at a high level
Shows attention to detail Attention to detail is being able to accomplish all tasks while demonstrating a thorough concern for all the areas involved, no matter how small.	Several errors still apparent	Only minor errors in tasks	Minor errors in highly detailed tasks.	No errors in highly detailed tasks.
Seeks out solutions Effective team members will eventually be able to answer most of their own questions and issues.	Asks for help and engages in discussion of problem	Asks for help and proposes a solution	Proposes a solution and asks for feedback	Proposes multiple good solutions, provides reasoning, asks for feedback
Displays an ability to negotiate Being able to negotiate means that you can reach consensus decisions with your team mates faster and better.	Is prepared to listen to other points of view and take them into consideration.	Will discuss other points of view and concede where necessary.	Negotiation skills used	High-level negotiation skills used in discussions with clients and other external agencies.
Engages in teamwork Our high-perfoming team works together to come up with solutions and ideas. Active team member engagement is necessary for this to happen.	Passive participant in team activities	Active participant in team activities	Engages the team in casual team activities	Creates situations for the team to engage in team activities.
Performs effective analysis of results Analysis is necessary to meet our value of “Research, Learn, Optimise, Innovate” – effective analysis means can optimise well.	General and overall analysis skills	Can perform effective analysis on data.	Can perform effective analysis on large amounts of data.	Can perform effective analysis on large amounts of data with multiple variables.
Shows a willingness to continually learn One of our core cultural values is “Lifelong Learning” – how this relates to your job is your propensity to learning new things.	Has a good understanding of their own job and how it fits into the company.	Has a good understanding of their own department and how it fits into the company.	Considered to be a “technical expert” in their own department, shows interest in and engages in learning in other areas of the business.	Shows interest in and engages in learning in all other areas of the business apart from their own department.
Engages in innovation Innovation means we always look for the best way to do things, that we talk about new ideas and that we test things and fail fast.	Engages in discussions.	Proposes a course of action and engages in discussion, getting feedback prior to testing.	Conducts experiments and produces results that benefit the individual/team/department.	Conducts experiments and produces results that benefit the company/group/world.